FAQs2025-09-09T08:17:54+00:00

Roof Maintenance FAQ

What makes Promain different?2025-09-10T22:38:00+00:00

We’re local. We’re honest, well-trained supervisors and roofers. And we fix roofs properly, not rushed or flashy. Just right.

Do you offer maintenance plans?2025-09-10T22:36:39+00:00

Not formally. But we can check in every few years if you like.

Can the sun damage my roof?2025-09-10T22:35:09+00:00

Yes. UV weakens tiles and cracks mortar over time.

Do you work around solar panels?2025-09-10T22:28:48+00:00

Yes. We seal flashings, change broken tiles and work around the mounts.

Can you give me something for my insurer?2025-09-10T22:26:10+00:00

Yes. We do roof reports, quotes, and job summaries.

Do you remove asbestos?2025-09-10T22:24:50+00:00

No. That needs specialists. But we can refer someone.

How do I pay?2025-09-10T22:24:17+00:00

Internet banking or bank transfer. Simple.

Can I book online?2025-09-10T22:23:34+00:00

Yes. Use the form on www.promain.co.nz/contact

How far do you travel?2025-09-10T22:22:34+00:00

Anywhere in greater Auckland – from Orewa to Pukekohe.

Is the roof repair quote free?2025-09-10T22:21:55+00:00

Yes. No charge, no pressure.

I’m renting the house – can you deal with the tenants?2025-09-10T22:14:23+00:00

Yes. Just let us know and we’ll coordinate, but we will need the owner’s consent and approval for any work.

Can birds or possums damage the roof?2025-09-10T22:13:07+00:00

Yes. We’ve seen them shift tiles or chew flashings.

How often should I check the roof?2025-09-10T22:11:47+00:00

Every 2–3 years or after storms.

What if I’m not happy with the result?2025-09-10T22:10:57+00:00

Tell us. We’ll come back and fix it.

Do you match other quotes?2025-09-10T22:10:35+00:00

Depends. We compete on quality, not shortcuts.

Can I get a quote by email?2025-09-10T22:10:16+00:00

Sure. Just send us your address and a few details. That will kickstart the process.

Will I get a detailed invoice?2025-09-10T22:08:59+00:00

Yes. Labour and materials are itemised.

Can I wait till summer?2025-09-10T22:06:48+00:00

Maybe. But don’t risk further damage if it’s already leaking.

Do you work on weekends?2025-09-10T22:06:07+00:00

Sometimes, especially for urgent work.

Do you offer reroofing?2025-09-10T22:05:28+00:00

We focus more on repairs, but we can recommend roofers for full replacements.

How do I know when my roof’s too far gone?2025-09-10T22:02:19+00:00

If it leaks everywhere, feels soft underfoot, or you see sagging. Let’s do a free roof check and discuss.

Can I view past jobs or projects?2025-09-10T22:00:19+00:00

Yes. We’ve got examples from Mt Roskill, Epsom, Remuera, Ponsonby, Herne Bay, Grey Lynne and Howick, North Shore
almost every suburb around Auckland.

Will the work bother my neighbours?2025-09-10T21:58:31+00:00

Not much. We work during regular hours and keep the noise low.

Do you do roof reports?2025-09-10T21:45:15+00:00

Yes. Great if you’re selling or buying a home.

Can I see photos of your work?2025-09-10T21:32:59+00:00

Yes. Ask and we’ll send examples or show recent jobs.

Can I stay home during the job?2025-09-10T21:33:34+00:00

Yes, though it’ll be noisy on the roof.

Do I need council consent?2025-09-10T21:33:55+00:00

Not usually, unless it’s a full reroof or structural work.

What happens if it rains during the job?2025-09-10T21:53:58+00:00

We cover the roof and wait it out. No work in wet conditions.

What if more damage shows up during work?2025-09-10T21:54:50+00:00

We’ll stop, show you, and talk options before going further.

What safety gear do you use?2025-09-10T21:55:30+00:00

Harnesses, edge protection, and WorkSafe practices. We don’t take risks.

Can you work on two-storey houses?2025-07-14T01:26:01+00:00

Yes. We have the gear and know-how, whether it’s scaffolding or a total restrain system.

Do I have to paint after repointing?2025-09-01T23:35:54+00:00

No.

Do you wash roofs?2025-09-01T23:35:13+00:00

Yes. We offer soft washing or pressure cleaning, depending on the roof type.

Do you do ridge cap replacements?2025-09-10T21:49:35+00:00

Yes. We replace broken caps or reset loose ones.

Why should I choose Promain?2025-09-10T21:55:46+00:00

We know Auckland roofs. We focus on solid, lasting work, not shortcuts. Years of experience. We know everything there is to know about roof tile repair.

Is everything included in the quote?2025-09-10T21:50:14+00:00

Yes. All materials and labour are listed upfront. No surprises.

Will you help with insurance claims?2025-09-10T21:55:53+00:00

Yes. We can provide reports and photos to help your claim.

Can I pay in stages?2025-09-10T21:35:21+00:00

Yes. Usually a small deposit, with the rest on completion.

When can you start?2025-09-10T21:55:39+00:00

Usually within 2–3 weeks. Sometimes sooner, depending on our schedule.

Do you install gutter guards?2025-09-10T21:41:32+00:00

Not usually, but we know people who do. We can put you in touch.

How do I get a quote?2025-09-10T21:49:58+00:00

Call +64 (9) 375 0066 or use the contact form on our website.

Do I need to prepare anything?2025-09-10T21:36:51+00:00

Just move your car and garden furniture away. We’ll let you know what else.

Are you insured?2025-09-10T21:34:41+00:00

Yes. Full public liability insurance and health/safety cover in place.

Can repointing extend the roof’s life?2025-09-10T21:35:48+00:00

It can. Done well, it can approximately 15 to 20 years.

Do you quote before starting?2025-09-10T21:42:35+00:00

Yes. Always. We visit, check the roof, and send you a written quote.

Do you guarantee your work?2025-09-10T21:40:57+00:00

Yes. We offer a 10-year workmanship warranty on pointing and repairs and a 2 year guarantee for any leak issue.

Will you clean the gutters too?2025-09-10T21:41:32+00:00

We will, unless you ask us not to. It helps with drainage and avoids blockages and overflow into soffit.

Want a professional to clean my roof2025-09-10T21:53:26+00:00

Promain roofing specialises in roof cleaning by way of a “moss and lichen removal treatment”. Our company has been in business for twenty-three years and have cleaned and repaired many roofs over the greater Auckland area. All our staff are professional and fully trained on roofs and adhere to safety standards as required by department of labour.

We offer free roof inspection plus free written quotation.

How long have you been in business2025-09-10T21:51:32+00:00

Promain roofing has been in business for twenty three years. The managing director Gary Llttle has thirty five years experience in roofing and has solved many roofing issues in the greater Auckland area.

Do you repair ridge caps2025-09-01T12:00:29+00:00

Our company “repoints ridge caps” using “Flexi point mortar”. Any cracked ridge caps are replaced.

We offer free roof inspection plus free quotation.

All work is guaranteed in writing.

Do you replace cracked or slipped tiles2025-09-02T01:04:54+00:00

Our company specialises in all types of roof repairs including cracked and slipped tiles.

All cracked tiles are replaced and slipped tiles secured.

All work is guaranteed in writing.

Will cleaning my roof damage my roof2025-09-01T12:00:29+00:00

Our “moss and lichen cleaning product” is non toxic and cannot damage tile roof oxide colour or roof paint. Our professional staff are fully trained regarding working on all types of roofs.

Prolong the roof by cleaning every three years2025-09-01T12:00:29+00:00

Due to our Auckland climate and low pollution we recommend that all roofs have a “moss and lichen control treatment” every three years. This treatment will protect the roof from returning moss and lichen. This treatment will prevent erosion to the oxide colour on concrete roofs and roof paint on painted roofs.

We offer free roof inspections plus free quotation.

All work is guaranteed in writing

Colour tile roof needs cleaning2025-09-02T01:04:54+00:00

Our company recommends our “moss and lichen cleaning treatment” to prevent erosion of the colour tile roof paint. Due to the Auckland climate and low pollution moss and lichen prevails and if the roof is not cleaned bare metal can result.

We offer free roof inspection plus free written quotation.

All work is guaranteed in writing

Colour steel roof needs cleaning2025-09-01T12:00:29+00:00

Our company recommends our “moss and lichen cleaning treatment” to prevent erosion of the colour steel roof paint. Due to Auckland climate and low pollution moss and lichen prevails and if the roof is not cleaned bare metal can result.

We offer free roof inspection plus free written quotation.

All work is guaranteed in writing.

Do you paint roofs2025-09-01T12:00:29+00:00

Our company has completed many full roof paint restorations in the greater Auckland area. We offer free roof inspections and free written quotation and all work is guaranteed in writing.

Rental property roof cleaning2025-09-01T12:00:29+00:00

Our company respects tenants rights and any”moss and lichen cleaning treatments:” plus roof repairs are agreed upon with property owner with consultation with tenant.

Free quote to clean my roof2025-09-10T21:49:45+00:00

Our company offers free roof check and free written quotation regarding our “moss and lichen cleaning treatment”. All work is guaranteed in writing.

Do you clean a dirty roof2025-09-01T12:00:29+00:00

We recommend our “moss and lichen cleaning treatment” to remove damaging moss and lichen which can erode the roof. The moss and lichen is destroyed within one hour of application and washes off via the rain gently over nine to twelve months.

We offer free roof inspection and free written quotation.

All work is guaranteed In writing.

Free roof check in Auckland2025-09-01T12:00:29+00:00

Our company offers free roof check and recommendations to resolve any issues identified. A free written quotation is completed detailing any repair work.

Decramastic roof is damaged by moss and lichen2025-09-02T01:01:49+00:00

Due to our climate and low pollution, moss and lichen erodes the decramastic roof paint. If no action is taken the roof can over time display bare metal which can result in rust. We recommend our “moss and lichen cleaning treatment” to prevent further damage. If the roof has little paint a full “coating restoration” is recommended. Our company can accommodate your needs.

We offer free roof inspection plus free written quotation.

All work is guaranteed in writing.

Does moss and lichen damage my roof2025-09-01T12:00:29+00:00

Due to our climate and low pollution, moss and lichen prevails and can erode the roof surface. Our “moss and lichen cleaning treatment” will prevent further damage.

Our company offers a free roof check plus free written quotation. Our professional staff are fully trained in safety standards. All work is guaranteed in writing.

We belong to the Roofing Association of New Zealand2025-09-01T12:00:29+00:00

Promain roofing has been a member of the Roofing Association for many years. This association requires members to offer high service standards. Our company welcomes all enquiries about our workmanship. Not all roofing companies are members of the Roofing Association.

Do i need to clean my roof2025-09-01T12:00:29+00:00

Due to our climate and low pollution, moss and lichen prevails and can erode the surface of all roof surfaces which can result in cracked tiles and leaks. Our “moss and lichen cleaning treatment” will prevent the roof surface from being eroded.

Our company offers a free roof check plus free written quotation. Our professional staff are fully trained in safety standards. All work is guaranteed in writing.

Do you clean clay roofs2025-09-01T12:00:28+00:00

Our company has “cleaned many clay roofs in the greater Auckland area. A “moss and lichen cleaning treatment” is applied to the entire clay roof and the moss and lichen washes off via rain over a period of nine to twelve months . This treatment will prevent the clay tile surface from being further eroded. Our professional staff are fully trained in safety standards. All work is guaranteed in writing.

Clean my clay roof2025-09-01T12:00:28+00:00

A “moss and lichen cleaning treatment” is applied to entire clay roof by use of a “sprayer”. The moss and lichen is destroyed within one hour and washes off the roof gently via the rain over nine to twelve months. This treatment will prevent the clay tile surface from being further eroded. Our professional staff are fully trained in safety standards. All work is guaranteed in writing.

How much to clean my roof and check for any leaks2025-09-01T12:00:06+00:00

Our company offers a free roof check to assess condition of the roof plus identify any leak issues. A free written quotation is provided which records roof cleaning (moss and lichen cleaning treatment”) plus replacement of cracked tiles or other issues identified.

Costs associated with this service depend on outcome of roof inspection and consultation with customer. All work is guaranteed in writing.

Clean my deca roof2025-09-02T01:01:49+00:00

A “moss and lichen cleaning treatment” is applied to entire decramastic roof by use if a “sprayer”. The moss and lichen are destroyed within one hour and washes off the roof gently via the rain over nine to twelve months. Our professional staff are fully trained in safety standards and are careful when walking on decramastic tiles. All work is guaranteed in writing.

Decramastic tile roof clean2025-09-02T01:01:49+00:00

A “moss and lichen cleaning treatment” is applied to entire decramastic roof by use of a “sprayer”. The moss and lichen is destroyed within one hour and washes off the roof gently via the rain over nine to twelve months. Our professional staff are fully trained in safety standards and are careful when walking on decramastic tiles. All work is guaranteed in writing

How to clean a tile roof2025-09-01T12:00:06+00:00

A “moss and lichen cleaning treatment” is applied to entire tile roof by use of a “sprayer”. The moss and lichen is destroyed within one hour and washes off the roof gently via rain over nine to twelve months. Our professional staff are fully trained in safety standards and all work is guaranteed in writing.

Check moss growing on my roof2025-09-01T12:00:06+00:00

Most “moss” is attracted to the hair line cracks in the mortar that secures the ridge caps on the roof. If the “moss” is not destroyed it can result in the need to “repoint the ridge caps” which can be expensive.

We recommend our “moss and lichen cleaning treatment” which will destroy the moss and prevent further damage to the ridge cap mortar.

Our company provides a free roof inspection plus free written quotation. All work completed is guaranteed in writing.

Free tile roof inspection2025-09-02T01:04:54+00:00

Our professional fully trained staff can inspect your tile roof at no charge and offer recommendations to solve any issues. Our service includes a free written quotation.

All work is guaranteed in writing.

Free roof inspection2025-09-02T00:03:08+00:00

Our professional fully trained staff can inspect your roof at no charge and offer recommendations to solve any issues. Our service includes  a free written quotation.

All work completed is guaranteed in writing.

Clean my roof2025-09-01T12:00:06+00:00

Moss and lichen is not only unsightly but also erodes the surface of the roof. Our “moss and lichen cleaning treatment” once applied over entire roof via a “sprayer” will stop further damage. Our company provides a free roof inspection plus free written quotation. Our workmanship is guaranteed in writing.

How easy is it to clean a tile or metal roof2025-09-01T12:00:06+00:00

Our professional trained staff apply a “moss and lichen cleaning treatment” over the entire tile or metal roof area adhering to safety standards. The treatment is applied via a “sprayer” and the moss and lichen is dead within one hour after application.

The dead moss and lichen gently washes off via the rain over a period of nine to twelve months.

We offer free roof inspection plus free written quotation. Our workmanship is guaranteed in writing.

My roof is dirty with moss and Lichen2025-09-01T12:00:06+00:00

Moss and lichen is not only unsightly but also erodes the roof surface. Our “moss and lichen cleaning treatment” will prevent further damage. We offer free roof inspections
plus free quotation. Our professional service is guaranteed in writing.

I want a quote for cleaning my roof in Auckland2025-09-01T12:00:06+00:00

Promain roofing can provide a free written quotation and free roof inspection applicable to cleaning your roof. Our “moss and lichen cleaning treatment” will remove unsightly moss and lichen and prevent erosion to the roof surface. Our professional service is guaranteed in writing.

Does moss and lichen damage tile roofing2025-09-02T01:04:54+00:00

Unsightly moss and lichen erodes the tile surface which can result in cracked tiles.

Our “moss and lichen cleaning treatment” once applied will prevent further damage.

We offer free roof inspections plus free quotation in writing. Our professional service is guaranteed in writing.

Does this company clean roofs2025-09-01T12:00:06+00:00

Promain roofing specialises in cleaning roofs to remove unsightly “moss and lichen” which can erode the roof surface. We offer free roof inspections and free written quotation. Our professional service is also guaranteed in writing.

Can you clean my roof2025-09-02T01:00:47+00:00

Our professional staff fully trained in safety and service standards, can clean your roof of unsightly moss and lichen, which is eroding the roof service.

We offer free roof inspection and free written quotation. Our professional service is guaranteed in writing.

My roof needs cleaning2025-09-02T00:13:27+00:00

Any roof that has moss and lichen present is ugly and can result in erosion to the roof surface. Our “moss and lichen treatment cleaning treatment” will clean the roof, and we offer free roof inspection and free written quotation. Our professional service is guaranteed in writing.