FAQs2022-12-09T06:08:19+00:00

Roof Maintenance FAQ

Do you use FlexiPoint?2025-07-14T01:21:26+00:00

Yes. It’s great for high-wind zones.

Is roof mortar flexible?2025-07-14T01:15:55+00:00

Not really. But we use flexible compounds when needed.

Why does roof mortar crack?2025-07-14T01:14:37+00:00

Age, sun exposure, and movement from the wind and wild weather.

What’s the most common roof issue in Auckland?2025-07-14T00:18:13+00:00

Cracked ridges, broken tiles, moss build-up, lichen and rusted valleys.

My roof’s sagging. Can you fix it?2025-07-14T00:17:25+00:00

We’ll assess it. If it’s a structural issue, we’ll let you know.

Do you fix fascia or barge boards?2025-07-14T00:17:04+00:00

We can repair or replace timber boards if needed.

Do you do roof reports?2025-07-14T00:16:47+00:00

Yes. Great if you’re selling or buying a home.

Can I see photos of your work?2025-07-14T00:16:33+00:00

Yes. Ask and we’ll send examples or show recent jobs.

Do you clean up when you’re done?2025-07-14T00:16:19+00:00

Of course. We don’t leave a mess behind.

Can I stay home during the job?2025-07-14T00:15:58+00:00

Yes, though it’ll be noisy on the roof.

Do I need council consent?2025-07-14T00:15:39+00:00

Not usually, unless it’s a full reroof or structural work.

What happens if it rains during the job?2025-07-14T00:15:04+00:00

We cover the roof and wait it out. No work in wet conditions.

What if more damage shows up during work?2025-07-14T00:14:40+00:00

We’ll stop, show you, and talk options before going further.

Do you do emergency roof repairs?2025-07-14T00:14:16+00:00

Yes. Call us and we’ll try to come ASAP, especially leaking issues.

Is scaffolding included in the quote?2025-07-11T02:29:56+00:00

If it’s needed, yes. We’ll include it upfront.

What safety gear do you use?2025-07-11T02:29:28+00:00

Harnesses, edge protection, and WorkSafe practices. We don’t take risks.

Can you work on two-storey houses?2025-07-14T01:26:01+00:00

Yes. We have the gear and know-how, whether it’s scaffolding or a total restrain system.

Do I have to paint after repointing?2025-07-14T01:08:39+00:00

No.

Do you wash roofs?2025-07-11T02:19:28+00:00

Yes. We offer soft washing or pressure cleaning, depending on the roof type.

Do you paint roofs?2025-07-11T02:18:48+00:00

Yes. Two or three coats after cleaning and prep TileCoat.

There’s a leak from a screw hole, can you fix that?2025-07-11T02:18:08+00:00

Yes. We replace old screws and seal around them usually TV Bracket Screws.

Will you match the colour of my tiles?2025-07-11T02:16:21+00:00

We try. Some old colours are hard to match, but we do our best.

Do you repair flashing around skylights?2025-07-11T02:15:59+00:00

Yes. Flashings are common leak points, we handle them often. We usually change tiles from rear to match the roof overall.

Can you fix rattling roof tiles?2025-07-11T02:15:14+00:00

Yes. It’s usually clips or missing mortar. We sort that. Valley tiles may need clips to prevent them from slipping down into the valley.

My ridge tiles are loose but not broken. What now?2025-07-14T01:08:39+00:00

We can re-bed them if needed or just repoint and re-secure. After an onsite inspection, we will have a better understanding of what is involved.

Do you do ridge cap replacements?2025-07-11T02:12:49+00:00

Yes. We replace broken caps or reset loose ones.

Do you replace valley trays?2025-07-11T02:12:30+00:00

Yes. We fit new metal valleys where old ones have rusted or failed.

My roof’s leaking around the chimney. Can you help?2025-07-11T02:12:06+00:00

Yes. We reseal the flashing and check the surrounding mortar.

Do I need both (repointing and re-bedding)?2025-07-14T01:08:39+00:00

Not always. If your ridge tiles are still secure, repointing may be enough.

What’s the difference between repointing and look re-bedding?2025-07-14T01:08:39+00:00

Repointing fills the gaps and smooth out colour match point. Re-bedding replaces the entire mortar base.

Why should I choose Promain?2025-07-11T02:11:25+00:00

We know Auckland roofs. We focus on solid, lasting work, not shortcuts. Years of experience. We know everything there is to know about roof tile repair.

Is everything included in the quote?2025-07-11T02:09:16+00:00

Yes. All materials and labour are listed upfront. No surprises.

Will you help with insurance claims?2025-07-11T02:09:00+00:00

Yes. We can provide reports and photos to help your claim.

Can I pay in stages?2025-07-11T02:08:05+00:00

Yes. Usually a small deposit, with the rest on completion.

When can you start?2025-07-11T02:06:20+00:00

Usually within 2–3 weeks. Sometimes sooner, depending on our schedule.

What about holes in the roof?2025-07-11T02:05:55+00:00

We patch small holes and secure anything loose while we’re up there. If this is in addition to our quote, we will chat with you first.

Do you install gutter guards?2025-07-11T02:03:38+00:00

Not usually, but we know people who do. We can put you in touch.

How do I get a quote?2025-07-10T07:51:53+00:00

Call +64 (9) 375 0066 or use the contact form on our website.

Do I need to prepare anything?2025-07-10T07:50:03+00:00

Just move your car and garden furniture away. We’ll let you know what else.

Are you insured?2025-07-10T06:49:16+00:00

Yes. Full public liability insurance and health/safety cover in place.

Do I need to be home during the work?2025-07-10T06:48:53+00:00

Preferably, but not essential. We’ll keep you updated either way.

Can you repoint in winter?2025-07-14T01:08:39+00:00

Yes, if it’s not raining. Cold and wet slow things down, but it’s doable.

What if there’s moss or lichen?2025-07-10T06:46:24+00:00

We treat and clean it first. Otherwise, the flexipoint won’t stick properly.

Can repointing extend the roof’s life?2025-07-14T01:08:39+00:00

It can. Done well, it can approximately 15 to 20 years.

Do you do heritage roofs?2025-07-10T06:41:02+00:00

Yes. Older clay roofs need extra care, but we work on them too.

What kinds of roofs do you work on?2025-07-10T06:40:39+00:00

Concrete tile, Decra Roof Tiles, and more. If it’s common in Auckland, we’ve seen it.

Do you quote before starting?2025-07-10T06:39:13+00:00

Yes. Always. We visit, check the roof, and send you a written quote.

How much does repointing cost?2025-07-14T01:08:39+00:00

Anywhere between $40–$70 per metre of ridge. We give you a proper quote after a site check.

Can I do the repointing myself?2025-07-14T01:08:39+00:00

Technically, yes. But it’s easy to mess up the mix. And climbing onto a roof isn’t for everyone.

Do you guarantee your work?2025-07-10T06:37:13+00:00

Yes. We offer a 10-year workmanship warranty on pointing and repairs and a 2 year guarantee for any leak issue.

Do you check under the roof tiles?2025-07-10T06:35:26+00:00

Sometimes. If we’re lifting tiles, we look at the underlay and check for damage.

Will you clean the gutters too?2025-07-10T06:34:03+00:00

We will, unless you ask us not to. It helps with drainage and avoids blockages and overflow into soffit.

How long does the job take?2025-07-14T01:23:57+00:00

Small roof, one or two days. Bigger ones? It could be three. Depends on how bad things are. Our experience team will visit you onsite to provide a better estimate.

Do you also handle broken roof tiles?2025-07-14T01:08:39+00:00

Yes. We replace any cracked or missing tiles during repointing.

Can repointing stop a leak?2025-07-14T01:08:39+00:00

It can. If the mortar’s the issue or with cracking, sealing it up usually does the trick.

How long does repointing last?2025-07-14T01:08:39+00:00

Usually about 15 years. But Auckland weather can be rough, so it varies.

When should I get repointing done?2025-07-14T01:08:39+00:00

If you see cracks, gaps, missing mortar or loose tiles. Even a few bits missing is a sign.

What exactly is roof repointing?2025-07-14T01:08:39+00:00

It’s fixing the mortar between tiles and Ridging Caps with a flexible adhesive pointing the roof sealed and solid.

Moss & Lichen Removal Treatments2022-11-07T03:34:06+00:00

Moss and lichen grow and degrade the surface of your tile roof also encourages more dirt and moss into the overlap joints of the tile roofing. It will also remove the chip in base and coating of the Decra tile roofing. ProMain will inspect your roof for free and assess the condition of your moss and lichen situation. Read More…

Benefits of Regular Roof Maintenance2022-10-18T01:18:17+00:00

It can be easy to neglect the maintenance of your roof. Since it’s mostly out of sight it can be difficult to check for the build-up of moss, mould, or lichen. Often you only realise there’s a problem when it can be too late. Read More…

Importance of Roof Maintenance2022-10-18T01:16:41+00:00

The importance of roof maintenance can be something that many people aren’t aware of. Roof tiles are pretty sturdy and the rain washes away most of the grime right? Well, not exactly. Read More…

Want a professional to clean my roof2024-09-03T02:01:43+00:00

Promain roofing specialises in roof cleaning by way of a “moss and lichen removal treatment”. Our company has been in business for twenty-three years and have cleaned and repaired many roofs over the greater Auckland area. All our staff are professional and fully trained on roofs and adhere to safety standards as required by department of labour.

We offer free roof inspection plus free written quotation.

Specialise in tile roof maintenance.2025-07-14T01:08:39+00:00

Promain roofing specialises in all aspects of roof maintenance including “moss and lichen cleaning”, “roof repairs,”repointing tile roofs” and “full roof painting restoration”.

We offer free roof inspection plus free written quotation.

How long have you been in business2021-06-21T08:09:24+00:00

Promain roofing has been in business for twenty three years. The managing director Gary Llttle has thirty five years experience in roofing and has solved many roofing issues in the greater Auckland area.

Painting a decramastic roof to stop damage to the surface of the tiles2021-06-21T08:09:10+00:00

We recommend a “full paint restoration” to a decramastic roof if the roof paint is thin or bare metal is exposed. This restoration will seal the roof which has a ten year written guarantee with free roof check every three years.

We offer free roof inspection plus free written quotation.

Benefits of cleaning a decramastic roof2024-09-03T01:09:22+00:00

Our “moss and lichen cleaning treatment” will prevent further damage to the roof paint. If treatment is not applied the roof paint will over time become eroded and bare metal can be exposed. In some cases rust can result and repairs required to solve issues.

We offer free roof inspections and free quotation.

Benefits of cleaning a tiled roof2024-09-03T02:07:53+00:00

Our “moss and lichen cleaning treatment” will prevent further damage to the tile surface. If treatment is not applied the tile surface oxide colour will be eroded.Over time water penetrates the tiles and cracked tiles can result.

We offer free roof inspections and free quotation.

Do you repoint ridging with flexible pointing compound.2025-07-14T01:08:39+00:00

Our company has “repointed” many roofs in the greater Auckland area with “Flexi Point Mortar”.

This high quality product has a ten year guarantee and used by our company for many years.

Do you repair tiled roofs2025-07-14T01:08:39+00:00

Our company replaces cracked tiles plus “repoints ridge caps” if needed.

We offer free roof inspection plus free quotation.

All work is guaranteed in writing.

Do you repair ridge caps2025-07-14T01:08:39+00:00

Our company “repoints ridge caps” using “Flexi point mortar”. Any cracked ridge caps are replaced.

We offer free roof inspection plus free quotation.

All work is guaranteed in writing.

Do you replace cracked or slipped tiles2024-09-03T02:08:46+00:00

Our company specialises in all types of roof repairs including cracked and slipped tiles.

All cracked tiles are replaced and slipped tiles secured.

All work is guaranteed in writing.

Will cleaning my roof damage my roof2021-06-21T08:07:07+00:00

Our “moss and lichen cleaning product” is non toxic and cannot damage tile roof oxide colour or roof paint. Our professional staff are fully trained regarding working on all types of roofs.

Prolong the roof by cleaning every three years2021-06-21T08:06:50+00:00

Due to our Auckland climate and low pollution we recommend that all roofs have a “moss and lichen control treatment” every three years. This treatment will protect the roof from returning moss and lichen. This treatment will prevent erosion to the oxide colour on concrete roofs and roof paint on painted roofs.

We offer free roof inspections plus free quotation.

All work is guaranteed in writing

Monier roofing tiles need cleaning2021-06-28T06:06:56+00:00

Our company recommends our “moss and lichen cleaning treatment” to prevent erosion of the roofing tiles. Due to the Auckland climate and low pollution, moss and lichen prevails and if the roof is not cleaned crack tiles can result.

We offer free roof inspection plus free written quotation.

All work is guaranteed in writing.

Colour tile roof needs cleaning2024-09-03T02:12:26+00:00

Our company recommends our “moss and lichen cleaning treatment” to prevent erosion of the colour tile roof paint. Due to the Auckland climate and low pollution moss and lichen prevails and if the roof is not cleaned bare metal can result.

We offer free roof inspection plus free written quotation.

All work is guaranteed in writing

Colour steel roof needs cleaning2021-06-21T08:06:05+00:00

Our company recommends our “moss and lichen cleaning treatment” to prevent erosion of the colour steel roof paint. Due to Auckland climate and low pollution moss and lichen prevails and if the roof is not cleaned bare metal can result.

We offer free roof inspection plus free written quotation.

All work is guaranteed in writing.

Do you paint roofs2021-06-21T08:05:49+00:00

Our company has completed many full roof paint restorations in the greater Auckland area. We offer free roof inspections and free written quotation and all work is guaranteed in writing.

Rental property roof cleaning2021-06-21T08:04:25+00:00

Our company respects tenants rights and any”moss and lichen cleaning treatments:” plus roof repairs are agreed upon with property owner with consultation with tenant.

Free quote to clean my roof2021-06-21T08:04:07+00:00

Our company offers free roof check and free written quotation regarding our “moss and lichen cleaning treatment”. All work is guaranteed in writing.

Do you clean a dirty roof2021-06-21T08:03:49+00:00

We recommend our “moss and lichen cleaning treatment” to remove damaging moss and lichen which can erode the roof. The moss and lichen is destroyed within one hour of application and washes off via the rain gently over nine to twelve months.

We offer free roof inspection and free written quotation.

All work is guaranteed In writing.

Free roof check in Auckland2021-06-21T08:03:28+00:00

Our company offers free roof check and recommendations to resolve any issues identified. A free written quotation is completed detailing any repair work.

Decramastic roof is damaged by moss and lichen2021-06-21T08:03:15+00:00

Due to our climate and low pollution, moss and lichen erodes the decramastic roof paint. If no action is taken the roof can over time display bare metal which can result in rust. We recommend our “moss and lichen cleaning treatment” to prevent further damage. If the roof has little paint a full “coating restoration” is recommended. Our company can accommodate your needs.

We offer free roof inspection plus free written quotation.

All work is guaranteed in writing.

Moss and lichen damages tile roofing2021-06-21T08:02:56+00:00

Due to our climate and low pollution, moss and lichen prevails and can damage the roof tiles. Over time the oxide colour in the tiles is removed and water penetrates the tiles and cracked tiles can result.

Our company recommends a “moss and lichen cleaning treatment” to prevent further damage to the roof tiles. We offer free roof inspection plus free written quotation.

All work is guaranteed in writing.

Can moss and lichen cause leaks in a roof2024-09-03T02:06:33+00:00

Due to our climate and low pollution, moss and lichen prevails and can erode the roof surface. Over time the oxide colour in the tiles is removed and water penetrates the roof tile surface and cracked tiles can result. The outcome is usually stains on ceilings and repair work is urgently needed.

Our company recommends a “moss and lichen cleaning treatment” to prevent further damage to the roof surface and replacement of any cracked tiles. Our company offers free roof inspection and free written quotation. All work is guaranteed in writing.

Does moss and lichen damage my roof2021-06-21T08:02:19+00:00

Due to our climate and low pollution, moss and lichen prevails and can erode the roof surface. Our “moss and lichen cleaning treatment” will prevent further damage.

Our company offers a free roof check plus free written quotation. Our professional staff are fully trained in safety standards. All work is guaranteed in writing.

We belong to the Roofing Association of New Zealand2021-06-21T08:01:28+00:00

Promain roofing has been a member of the Roofing Association for many years. This association requires members to offer high service standards. Our company welcomes all enquiries about our workmanship. Not all roofing companies are members of the Roofing Association.

Do i need to clean my roof2021-06-21T08:01:15+00:00

Due to our climate and low pollution, moss and lichen prevails and can erode the surface of all roof surfaces which can result in cracked tiles and leaks. Our “moss and lichen cleaning treatment” will prevent the roof surface from being eroded.

Our company offers a free roof check plus free written quotation. Our professional staff are fully trained in safety standards. All work is guaranteed in writing.

Do you clean clay roofs2024-09-03T02:10:02+00:00

Our company has “cleaned many clay roofs in the greater Auckland area. A “moss and lichen cleaning treatment” is applied to the entire clay roof and the moss and lichen washes off via rain over a period of nine to twelve months . This treatment will prevent the clay tile surface from being further eroded. Our professional staff are fully trained in safety standards. All work is guaranteed in writing.

Clean my clay roof2021-06-21T08:00:46+00:00

A “moss and lichen cleaning treatment” is applied to entire clay roof by use of a “sprayer”. The moss and lichen is destroyed within one hour and washes off the roof gently via the rain over nine to twelve months. This treatment will prevent the clay tile surface from being further eroded. Our professional staff are fully trained in safety standards. All work is guaranteed in writing.

How much to clean my roof and check for any leaks2021-06-21T08:00:33+00:00

Our company offers a free roof check to assess condition of the roof plus identify any leak issues. A free written quotation is provided which records roof cleaning (moss and lichen cleaning treatment”) plus replacement of cracked tiles or other issues identified.

Costs associated with this service depend on outcome of roof inspection and consultation with customer. All work is guaranteed in writing.

Clean my deca roof2021-06-21T08:00:17+00:00

A “moss and lichen cleaning treatment” is applied to entire decramastic roof by use if a “sprayer”. The moss and lichen are destroyed within one hour and washes off the roof gently via the rain over nine to twelve months. Our professional staff are fully trained in safety standards and are careful when walking on decramastic tiles. All work is guaranteed in writing.

Decramastic tile roof clean2021-06-21T08:00:03+00:00

A “moss and lichen cleaning treatment” is applied to entire decramastic roof by use of a “sprayer”. The moss and lichen is destroyed within one hour and washes off the roof gently via the rain over nine to twelve months. Our professional staff are fully trained in safety standards and are careful when walking on decramastic tiles. All work is guaranteed in writing

How to clean a tile roof2021-06-21T07:59:47+00:00

A “moss and lichen cleaning treatment” is applied to entire tile roof by use of a “sprayer”. The moss and lichen is destroyed within one hour and washes off the roof gently via rain over nine to twelve months. Our professional staff are fully trained in safety standards and all work is guaranteed in writing.

Check moss growing on my roof2025-07-14T01:08:39+00:00

Most “moss” is attracted to the hair line cracks in the mortar that secures the ridge caps on the roof. If the “moss” is not destroyed it can result in the need to “repoint the ridge caps” which can be expensive.

We recommend our “moss and lichen cleaning treatment” which will destroy the moss and prevent further damage to the ridge cap mortar.

Our company provides a free roof inspection plus free written quotation. All work completed is guaranteed in writing.

Free tile roof inspection2021-06-21T07:56:08+00:00

Our professional fully trained staff can inspect your tile roof at no charge and offer recommendations to solve any issues. Our service includes a free written quotation.

All work is guaranteed in writing.

Free roof inspection2021-06-21T07:54:50+00:00

Our professional fully trained staff can inspect your roof at no charge and offer recommendations to solve any issues. Our service includes  a free written quotation.

All work completed is guaranteed in writing.

Clean my roof2021-06-21T07:38:37+00:00

Moss and lichen is not only unsightly but also erodes the surface of the roof. Our “moss and lichen cleaning treatment” once applied over entire roof via a “sprayer” will stop further damage. Our company provides a free roof inspection plus free written quotation. Our workmanship is guaranteed in writing.

How easy is it to clean a tile or metal roof2021-06-21T07:38:08+00:00

Our professional trained staff apply a “moss and lichen cleaning treatment” over the entire tile or metal roof area adhering to safety standards. The treatment is applied via a “sprayer” and the moss and lichen is dead within one hour after application.

The dead moss and lichen gently washes off via the rain over a period of nine to twelve months.

We offer free roof inspection plus free written quotation. Our workmanship is guaranteed in writing.

My roof is dirty with moss and Lichen2021-06-21T07:37:43+00:00

Moss and lichen is not only unsightly but also erodes the roof surface. Our “moss and lichen cleaning treatment” will prevent further damage. We offer free roof inspections
plus free quotation. Our professional service is guaranteed in writing.

I want a quote for cleaning my roof in Auckland2021-06-21T07:37:27+00:00

Promain roofing can provide a free written quotation and free roof inspection applicable to cleaning your roof. Our “moss and lichen cleaning treatment” will remove unsightly moss and lichen and prevent erosion to the roof surface. Our professional service is guaranteed in writing.

Does moss and lichen damage tile roofing2021-06-21T07:37:05+00:00

Unsightly moss and lichen erodes the tile surface which can result in cracked tiles.

Our “moss and lichen cleaning treatment” once applied will prevent further damage.

We offer free roof inspections plus free quotation in writing. Our professional service is guaranteed in writing.

Does this company clean roofs2021-06-21T07:27:34+00:00

Promain roofing specialises in cleaning roofs to remove unsightly “moss and lichen” which can erode the roof surface. We offer free roof inspections and free written quotation. Our professional service is also guaranteed in writing.

My roof needs a clean and repair and paint in Auckland2025-07-14T01:08:39+00:00

Promain roofing specialises in cleaning, repairing and painting roofs in the greater Auckland area. A “moss and lichen treatment” is applied first followed by a complete roof wash to ensure that the roof is completely clean. All broken tiles are replaced and all ridge caps are “repointed” using “Flexi point mortar”. Paint application is applied by way of three coats. Sealer, undercoat and top coat.

Entire roof is inspected free of charge with free written quotation provided. A performance guarantee is included in written quotation.

Can you moss control my tile roof in Auckland2024-09-03T02:11:18+00:00

Promain roofing operates throughout the greater Auckland area. Our “moss and lichen treatment” will remove ugly moss and lichen which can erode your roof tile surface.

We offer free roof inspection and free written quotation. Our professional service is guaranteed in writing.

Can you treat my roof2021-06-21T07:36:17+00:00

Our “moss and lichen cleaning treatment” can treat your roof and remove unsightly moss and lichen that is eroding the roof surface.

We offer free roof inspection and free written quotation. Our professional service is guaranteed in writing.

Can you clean my roof2021-06-21T07:36:12+00:00

Our professional staff fully trained in safety and service standards can clean your roof of unsightly moss and lichen which is eroding the roof service.

We offer free roof inspection and free written quotation. Our professional service is guaranteed in writing.

Help my roof is dirty2021-06-21T07:36:06+00:00

Roof is heavy with “moss lichen and mould” which is not only ugly but is eroding the surface of the tiles. Our “moss and lichen treatment” will clean the roof and prevent further damage. We offer free roof inspection and free written quotation. Our professional service is guaranteed in writing.

My roof needs cleaning2021-06-21T07:36:00+00:00

Any roof that has moss and lichen present is ugly and can result in erosion to the roof surface. Our “ moss and lichen treatment cleaning treatment” will clean the roof and we offer free roof inspection and free written quotation. Our professional service is guaranteed in writing.

Can you clean my roof2021-06-21T07:35:42+00:00

Our “Moss and lichen cleaning treatment” will remove unsightly moss and lichen and prevent erosion to the roof surface. We offer free roof inspection and free written quotation. Our professional service is guaranteed in writing.